Return & Exchange Policy
Last Updated: July 2026
At Clothes by PAP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
Exchange Eligibility
We offer exchanges for eligible items under the following conditions:
The exchange request must be made within 7 days of receiving your order.
The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
A valid order number or proof of purchase is required.
Return Eligibility
Returns are accepted only if:
You receive a damaged, defective, or incorrect item.
The issue is reported within 48 hours of delivery with clear photos of the product and packaging.
If approved, you may choose a replacement or a refund, depending on product availability and the nature of the issue.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
Sale or clearance items
Items purchased during promotional campaigns (unless damaged or incorrect)
Used, washed, altered, or damaged items caused by the customer
Products without original tags or packaging
Exchange Process
To request an exchange:
Contact our customer support within the eligible time period.
Provide your order number and the reason for the exchange.
If requested, share photos of the item.
Once approved, our team will provide instructions for returning the product.
After inspection, the replacement item will be dispatched.
Shipping Costs
If the exchange is due to a damaged, defective, or incorrect product, Clothes by PAP will cover the shipping charges.
For exchanges due to size preference or change of mind, the customer may be responsible for the applicable shipping costs.
Processing Time
Exchange requests are typically reviewed within 2–3 business days.
Approved exchanges are processed once the returned item passes inspection.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
For any questions regarding returns or exchanges, please contact our customer support team using the contact information provided on our website. We will be happy to assist you.